Blockchain transactions are irreversible. That means that If you accidentally send a deposit to the wrong address, your coins are most likely lost as nobody has the key to that address.
Double check the address
Before initiating your transaction, please double-check that the destination address contains no typos or errors.
I’ve sent my crypto to the wrong XGo address
If you accidentally deposit one crypto to another crypto address on XGo, we are likely to be able to help you. For example, a deposit of BTC to a USDT address can be fixed.
Is there a charge?
Fixing these mistakes takes quite a bit of effort. It is a very manual, time-consuming process associated with high risks. Therefore, there is a charge, the equivalent of $100 will be deducted from the amount of your deposit as a funds retrieval fee.
Important
Even after everything said above, we can’t guarantee that we will be able to retrieve your crypto. Please contact our support team to see if we can help. We will do our best.
