Enabling 2FA (Two-Factor Authentication)

Why do we need 2FA?

In an online world where safety and security is paramount, the introduction of 2FA provides an extra layer of protection beyond your username and password. At XGo, we have introduced widely used authenticator apps, available from both Apple and Google. Using software-generated, time-based, one-time pass-codes, this ensures your account and your data is kept safe.

What is an Authenticator App?

Authenticator applications are an added security service that allows you to enter a one-time 6-digit numeric code or alphanumeric code which remains valid for 30 seconds, in addition to your regular password. It’s much safer as it prevents criminals from logging in who might have obtained your password through a phishing scam.

The 2FA feature significantly boosts the security of your account and protects your funds from attackers because the authenticator app doesn’t rely on your SIM card or the mobile networks.

On The App

Tap the profile button in the top right corner, 'Security' and then tap 'Two-factor authentication'

On the below screen tap 'Next' to start the 2FA setup. 

Here you have two options: “QR” or “Copy”. When you select the option “QR” a QR code will appear that you can use with your 2FA app to authenticate. Select the one that is most convenient to you as both will do the same thing. 

Once you have the code from the authenticator app, enter it here and tap Enable 2FA:

Ensure you keep a copy of your back up code as this will be important in case you need it later on.

On XGo+

Select “Settings” in the upper right-hand corner of the screen.


Select “Security”, this screen presents you with two options to complete your 2FA. One is “Enable 2FA App” and the other is “Enable Yubikey” (if you have a Yubikey, click here).

If you select the “Enable 2FA App” option, you'll be directed to the App Store or Google Play store. If you already have the app, you can just click “Next”.

Once you download a 2FA app on your phone, click 'Next' – Here you can scan the QR code using your 2FA app.

Scan the QR code with your chosen authenticator and reveal your 6-digit code on your mobile device. For example, in Google Authenticator, you can press the “+” button and the “Scan a QR code” option will appear on your device.

Click 'Next' on the XGo Portal, enter that code, and click 'Confirm'.

Write down the back-up code and keep it somewhere safe, just in case you lose your mobile device.

You'll now receive a confirmation email. Just click the link to finalize the 2FA process.


Once you have clicked the link in the email you're account is now secured with 2FA. Any problems try our Common problems with 2FA page.


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