*Always remember to set up your two-factor authentication for extra security. Take a look here for further information.
We need to make sure it's you by taking you through User Verification. Here's your step-by-step process:
- Hit the settings cog on the top right of the screen
- Select the 'KYC' (Know Your Customer) tab and follow the prompts
It’s often easier to upload documents from your phone, so we have this option for you. Just click on “Continue on your phone”.
Uploading your Identity Document (E.g. Passport)
Uploading a Selfie
Here, we'll take you through an on-the-spot selfie process.
Uploading your Proof of Residence
Here's the final part of the process; uploading your proof of address.
Once you've completed these processes, and we know it's you, you're all good to go!
If there are any issues with your documentation, you'll be updated and informed with some links on how to put things right.
On the Mobile App
Open up your app, put in your pin-code and get into the main menu.
In the top right corner, tap on your profile icon.
In this menu, tap on “Identity verification”...
In this window, you’ll see the list of the required documents. Please, prepare your documents and let’s move on. Tap on “Continue”.
Here, choose your region and select the type of the document.
Once you are ready to take the photo of your document, point your camera and tap on “Document is readable”.
Now it’s time to make a selfie…
Position your face to fit the frame and wait for the following instructions. You’ll also be asked to turn your face around in order to complete the scan.
Next, scan your Proof of address. Make sure that the document contains your full name, address and is no older than 3 months. Not getting this right is a common reason for people failing their verification, so it’s good to get it right the first time.
Once the process is complete, you’ll get to this screen, where you can check the verification status of your documents. Usually it takes a few minutes, but if something goes wrong, feel free to hit the “Contact Support” button, and we’ll take a look for you.